Online shoppers are also potential customers in physical stores. Mobile, tablet, desktop, social networks, physical stores: customer is king, he can choose where and how he wants to buy.
The Shopify platform provides a truly omnichannel solution: recognized for its eCommerce features, Shopify is also very strong in retail, natively! With a Shopify account, you have access to omnichannel features: to open an online store, as for open a physical store, or sell on social networks.
Immediately, without any additional software or solution, Shopify allows for instance:
- an online shopper to return a product in a physical store,
- a retail customer to be receive at home an out of stock product,
- an online shopper to be delivered in a physical store,
- an online shopper to put an option on a product in a physical stor,
And let's be clear! When we talk about native omnichannel with Shopify, we are talking about features at the heart of the solution, and directly maintained by Shopify teams.